VetTeQ | Privacy Policy

This Privacy Policy (“Privacy Policy”) summarizes the personally identifiable information that we at VetTeQ Inc., a company incorporated pursuant to the federal laws of Canada (“We” “Us” or the “Company”) collect and how we use and disclose this information.

This Privacy Policy is subject to and forms part of our Terms of Service (the “Terms”). Any terms not otherwise defined in this Privacy Policy shall have the same meaning as in the Terms. This Privacy Policy applies to all Users of the Website accessible at www.vetteq.com (the “Website”), mobile app (the “App”) or the services available through the Website or App (the “Services”). Collectively the Website and the App and the Services available thereon are referred to as our Platform. By using the Platform you consent to the terms of our Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use our Platform or submit any personal information to us.

What Personal Information We Collect

Personal information is information about an identifiable individual (“Personal Information”). We collect Personal Information when you voluntarily provide it through our Platform, or when you provide it to us through other means. For example, we may collect Personal Information when you:

Create an Account on the Platform, which may include your name, address, email, phone number, and date of birth;
Upload content or other information to the Platform;
Contact us through email, telephone, mail or other correspondence;
Register for or request a service we provide or which we make available to you through our Platform;
Communicate with us in any other manner.
Your name, email address, physical address, telephone number and date of birth;
Any Personal Information contained in medical records for your pets that you submit through the Platform;
Information about how, when and where you use our Platform, as well as error logging, event recording and user experience data to the extent it includes such information about how, when and where you use our Platform;

Pet Information

In addition to the Personal Information we collect from You, we may collect information about your pet (The “Pet Information”). This information includes their:

Species, breed, age and sex;
City and province they are located in or have been located in;
Photos the pet showing their medical conditions;
Pet health data including:
- Symptom type, frequency and severity
- Date symptoms observed;
- Time from symptom onset to diagnosis;
- Recurrence rates;
- Disease chronicity;
- Clinical severity score;
- Flareup recurrency (monthly/quarterly);
- Time to treatment response;
- Treatment outcome (improved/stable/worse);
- Diagnosis
- Date of diagnosis;
- Stage/grade and remission status (if applicable);
- Vaccination data;
Diagnostic data including:
- Lab results, including bloodwork and diagnostic images and review;
Dates and times of vet visits;
Data on pet food and supplement intake;

Copies of pet medical records and invoices, including invoices for vet services, vet medical records, and lab/imaging results.The Pet Information we collect may include your Personal Information. For example, pet medical records we collect may contain your name and address. We will make reasonable efforts to anonymize the Personal Information contained in the Pet Information we collect so that no Personal Information about You is connected to the Pet Data, except to the extent necessary for Us to provide you with the Services.

How We Collect Information Through Technological Means

When you use our Platform, we may collect information that is automatically sent to us by your web browser or your device which runs our applications. This information may include your domain name, and your IP address. We may also collect other information, such as the type of browser you use, which of our Platform’s pages you view, and the files you request. Additionally, we may also collect other technical and system log information from you, such as the hardware you use to interact with our Platform, the operating system and version information, mobile network information, pages you view on our Platform,your unique device identifier, software debug and crash information; and the referral Platform address used to access our Platform.

 We use this information to improve our understanding of how users use our Platform, and to improve our Platform. The amount of information that is sent to us by technological means depends on your browser or device and settings you use. Please refer to the instructions provided by your browser or device if you want to learn more about what information it sends to the Platform, or how you may change or restrict this.

 We and third parties we partner with may use cookies, web beacons, API access tokens, tracking pixels, flash cookies (also known as locally shared objects), HTML5 cookies, entity tags, and other similar technological means (collectively, “Cookies”) on our Platform to help us collection information through technological means. These technological tools may track or collect information such as: (i) IP addresses;(ii) the type of web browser and operating system used; (iii) the pages of the Platform visited; (iv) the URL that referred you to our Platform; (v) the aspects of our Platform you use; (vi) your activities on the Platform; and (vii) information about your device.

We use Cookies for a number of different reasons:

To improve functionality and performance of our Platform, including tailoring our Platform to increase relevancy of content displayed to you;
To provide you with services;
To facilitate your transactions on our Platform;
To authenticate users of our Platform;
To provide us with insights on how users use our Platform and other analytics, such as traffic on our Platform;
To remember your settings and preferences; and
To deliver relevant advertisements to you based on your interests, preferences, and activities. Cookies also help to avoid delivering the same advertisements to you too many times and measure the usefulness of advertisements you have been delivered. Information gathered by Cookies may be shared with third parties, including advertisers. This means that sometimes you’ll see our Platform advertised elsewhere on the internet.

We obtain your consent to our Cookies by providing you with transparent information in our privacy policy and providing you with the opportunity to make your choice. You have the right to object to the use of Cookies. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard. Also, these tools may not be effective in relation to Flash cookies or HTML5 cookies. For information on disabling Flash cookies go to Adobe’s website (www.adobe.com).

Please be aware that if you disable or remove these Cookies some parts of our Platform will not work and that when you revisit our Platform your ability to limit cookies is subject to your browser settings and limitations. You can also find out more information about managing, disabling, and deleting cookies at www.allaboutcookies.org.

How We Use and Disclose Information Collected from You

The information we collect from you may be used by us for the purposes for which it was collected, as provided in this Privacy Policy, or for other purposes that are disclosed to you and to which you consent. We may use and disclose information collected from you to:

To provide you our Services;
To send you informational, administrative, or promotional communications if you explicitly consented to receive these communications;
To increase the security and safety of our Platform and users;
To perform analytics on our Platform;
For any other purposes that are disclosed to you and to which you consent;
For any purpose required by law.

We also combine, analyze, process, and store information we collect from you for the purposes of facilitating and improving our Platform. We may transfer information we collect from you to third party service providers that assist us with carrying out any of these purposes. We may also disclose your Personal Information for legal compliance purposes, to cooperate with or carry-out investigations, and in compliance with any court order or subpoena.

Storage and Processing of Personal Information

Please note that because some of our service providers are located in the United States, your Personal Information may be stored and processed in that jurisdiction. While your information is in the United States, it is subject to United States laws and may be subject to access requests from US courts, law enforcement, and national security authorities. We may transfer information that we collect about you, including personal information, to affiliated entities or to other third parties across borders and from your country of jurisdiction to other jurisdictions throughout the world. 

We take the protection of your Personal Information seriously and use industry-standard security methods to safeguard it against loss, theft, and unauthorized access, disclosure, copying, use, or modification. These methods include technical measures (such as encryption and firewalls), physical measures (such as secure server facilities), and administrative measures (such as restricting data access only to employees or contractors who need it to perform their duties). While we strive to use commercially acceptable means to protect your data, no system is impenetrable, and we cannot guarantee 100% security of any information transmitted to or stored by us.

We store Personal information for as long as necessary in order to fulfill the purposes discussed above in accordance with applicable legal requirements regarding holding such information. You may also contact us at any time to delete your Personal Information, including any account information you have submitted to us.

Your Rights Regarding Personal Information

You have the right to request access to the Personal Information we hold about you and to request a correction to it if you believe it is inaccurate or incomplete. To exercise these rights, please submit a written request to our Privacy Officer at the contact information provided below. We will respond to your request within the timeframes mandated by applicable privacy laws. We may require you to verify your identity before we fulfill your request.

Sharing of Pet Information

We may share Pet Information with third parties, including academic research institutions and private companies, for scientific, medical, and commercial research purposes. We may receive financial compensation or other remuneration from these third parties in exchange for providing this Pet Information. Prior to disclosing any Pet Information for research purposes, we will fully anonymize such Pet Information in order to ensure that no Personal Information about You is tied to, connected with, or reasonably identifiable from the shared Pet Information.

Change of Control

We may use and disclose your Personal Information in connection with a prospective or completed business transaction, such as a merger, acquisition, financing, or the sale of the Company or any of its assets. During the evaluation of such a transaction (due diligence), we may share your information under confidentiality agreements. If the transaction proceeds, your Personal Information may be transferred to the successor entity to ensure the continuous provision of our Services to you, provided that the successor entity agrees to treat the same in accordance with this Privacy Policy.

Third Party Collection of Information

This Privacy Policy does not apply to applications, technologies or websites that are owned by and/or operated by other parties. The relevant third party’s terms of use, privacy policy, permissions, notices and choices should be reviewed by yourself regarding their collection, storage and sharing practices since they may be different from ours.

Do Not Track

Do Not Track is a privacy option that people can set in certain web browsers. Do Not Track is a way for individuals to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or other online services. However, we do not recognize or respond to Do Not Track requests, and we have no special monitoring services to identify which browsers are using Do Not Track options and which do not.

Modifications

We reserve the right in our sole discretion to modify this Privacy Policy, or any part thereof, at any time, by posting the modified version on our Platform or providing our users notice of such changes at the contact information they have registered with us. Such modification will become effective seven (7) calendar days after notice being provided. If you do not agree to be bound by such modifications, you must cease using the Platform.

How to Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise any of your rights in respect to your Personal Information, or have any concerns about the same please contact our Privacy Officer at admin@vetteq.com.